Shipping AnD Return Policy

Last updated (June 15, 2017) 

Thank you for shopping at Resonance Art Studio. Please read this policy carefully. This is the Return and Refund Policy of Resonance Art Studio.

Returns

Returns are not eligible on “Custom Artwork.” We create custom Artwork for the client to their specifications. Due to the nature of this artwork, it is not possible to resell these items. Once a deposit is made, the client agrees to have the artwork produced. The client must pay for the cost of the artwork before delivery. Please see the “Custom Artwork Contract” for more details and conditions.

Other Items

Other items include original artwork and prints. You have 5 business days to notify resonanceartstudio@gmail.com of your intent to return the item. You have 5 business days to return an item from the date you received it. Shipping costs will be withheld from the refund. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Digital Products

We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Refunds

Refunds will only apply on defective product. Packages are covered with liability coverage through Canada Post. Once you receive a damaged item you have 5 business days to notify us of the damage and return the item. Once we receive your item, we will inspect it and notify you that we have received your returned item. Shipping costs will be refunded along with the final payment. Design fee is non-refundable for custom artwork. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

*For damaged items, should you wish to have the artwork re-made, return shipping costs will be refunded and a new piece of artwork will be made.

Shipping

For non-damaged art items (such as prints or original art), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable in this case. If you receive a refund, the cost of return shipping will be deducted from your refund. Design Fee is non-refundable on returned custom artwork.

Refunds will only apply on defective product. Packages are covered with liability coverage through Canada Post. Once you receive a damaged item you have 5 business days to notify us of the damage and return the item. Once we receive your item, we will inspect it and notify you that we have received your returned item. Shipping costs will be refunded along with the final payment.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

•    By email: resonanceartstudio@gmail.com

 

Shipping COSTS

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Please allow 3-5 business days for local delivery within Calgary city limits. 

*Please allow 2-3 business days for processing in addition to shipping times for delivery. 

*All packages are protected with liability coverage through Canada Post. Should something happen to your package during the delivery process, please notify resonanceartstudio@gmail.com within 5 business days and return the package. Shipping costs will be refunded.

**Please email resonanceartstudio@gmail.com with international shipping inquiries.